Refund policy

RETURN AND REFUND POLICY

Last updated: November 12, 2026

At Replayo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please contact us and we will do our best to help.

1. RETURN PERIOD

You may request a return within 14 days of receiving your order, where applicable under consumer protection laws.

If a longer return period is required by the laws applicable to your purchase, that longer period will apply.

2. RETURN CONDITIONS

To be eligible for a voluntary return, the product should:
- Be in its original condition.
- Include all accessories, cables, manuals and original packaging, where reasonably possible.
- Show no damage caused by misuse or improper handling.

You may inspect and test the product to the extent reasonably necessary to establish its nature, characteristics and functioning. Your statutory rights are not affected by these conditions.

3. HOW TO REQUEST A RETURN

To request a return, email us at:

byreplayo@gmail.com

Please include:
- Your order number.
- Your name.
- The reason for the return.
- Photos or videos, if the product is damaged or defective.

Please wait for our instructions before sending any item back.

4. RETURN SHIPPING COSTS

For voluntary returns due to a change of mind, the customer is responsible for the direct return shipping costs where permitted by applicable law and where this has been properly disclosed before purchase.

If the product is defective, damaged on arrival or incorrectly supplied, Replayo will cover the reasonable costs required by applicable consumer law.

5. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your retro projector console arrives damaged, defective or different from what you ordered, contact us at byreplayo@gmail.com.

Please provide your order number and clear photos or videos showing the issue.

We will assess the issue and offer the remedy required by applicable law. This may include repair, replacement, a price reduction or a refund.

6. REFUNDS

Once your return has been received and assessed, we will notify you of the outcome.

Approved refunds will be issued to the original payment method, unless otherwise agreed or required by law.

The time it takes for the refund to appear depends on your payment provider.

7. EXCHANGES

If you would like to exchange your product, please contact us first. Exchanges are subject to product availability and applicable consumer rights.

8. NON-EXCLUDABLE RIGHTS

Nothing in this policy limits or excludes any mandatory consumer rights that apply in your country or region.

For customers covered by EU consumer law, statutory withdrawal rights and legal guarantees remain unaffected.

9. CONTACT

For any return or refund enquiry, contact:

Replayo
Email: byreplayo@gmail.com
Website: https://replayo.store